Maintenance and repair of mainframe computers (№21526)

Link to original

Publication date

Description

1. Section I. Contracting authority
   1. Name, addresses and contact point(s)
      Queen"s University Belfast
      University Road
      Belfast
      BT7 1NN
      United Kingdom
      Contact point(s): BT7 1NN
      For the attention of: Pamela Rodgers
      Telephone: +44 2890973026
      E-mail: [email protected]
      Fax: +44 2890971390
      Internet address(es):
      Address of the buyer profile: https://in-tendhost.co.uk/queensuniversitybelfast/aspx/Home
      
      
      
      
   2. Type of the contracting authority
      Ministry or any other national or federal authority, including their regional or local sub-divisions
      
   3. Main activity
      Education
      
   4. Contract award on behalf of other contracting authorities
      The contracting authority is purchasing on behalf of other contracting authorities: no
      
2. Section II. Object of the contract
   1. Description
      1. Title attributed to the contract by the contracting authority
         

         QUB/1545/16 Provision of Hardware Maintenance and Support Services.

      2. Type of contract and location of works, place of delivery or of performance
         Services
         NUTS code: UKN0
         
      3. Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
         
      4. Short description of the contract or purchase(s)
         

         QUB Information Services Personnel will be the first line support to their Internal Customers for maintenance/support, this Contract is to support QUB Information Services Personnel to continue fulfilling this service to a high quality and within a timely manner.

         The Contractor will provide a range of Services and maintenance support that will include but is not limited to the following:

         — Hardware repair for a defined list of HP hardware devices managed by Information Services.

         — On request and with reasonable endeavours basis, there may be the occasional inclusion of non-HP hardware devices.

         — Maintenance and support of our core SAN based on the current Cisco hardware.

         — Full account/Service management, covering as a minimum, scheduled review meetings, status reviews of performance and proposed proactive maintenance plans etc.

         — SLA will be based on a variety of measures e.g. SBD, NBD, 4 hour response-4 hour fix etc.

         — Several Equipment items will be covered by 24 hour proactive support and include assistance in planning and implementing firmware/software upgrades.

         — Scheduling firmware updates etc. as required.

      5. Common procurement vocabulary (CPV):
         50312100, 50323100, 50323200, 50312110, 50323000
         
      6. Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): yes
         
   2. Total final value of contract(s):
      
      1. Total final value of contract(s):
         Value: 1 000 000.00 GBP
         Excluding VAT
         
4. Section IV. Procedure
   1. Type of procedure
      1. Type of procedure
         Open
         
   2. Award criteria
      1. Award criteria
         The most economically advantageous tender in terms of
         1. Price. Weighting: 70
         2. Award. Weighting: 30
         
      2. Information about electronic auction
         An electronic auction will be used: no
         
   3. Administrative information
      1. File reference number attributed by the contracting authority
         

         QUB/1545/16

      2. Previous publication(s) concerning the same contract
         
5. Section V. Award of contract
   1. Date of contract award decision
   31.1.2017
   2. Information about offers:
   Number of offers received: 3
   3. Name and address of economic operator in favour of whom the contract award decision has been taken:
   Hewlett-Packard Limited
   Rushmere House, 46 Cadogan Park
   Belfast
   BT9 6HH
   United Kingdom
   Contact point(s): BT9 6HH
   Telephone: +44 2890381381
   Internet address: www.hp.com
   4. Information on value of contract:
   Initial estimated total value of the contract
   Value: 1 000 000.00 GBP
   Excluding VAT
   5. Information about subcontracting
   The contract is likely to be sub-contracted: no
   
   
   
6. Section VI. Complementary information
   1. Information about European Union funds
      The contract is related to a project and/or programme financed by European Union funds: no
      
   2. Additional information
      
   3. Procedures for appeal
      1. Body responsible for appeal procedures
         
         
      2. Lodging of appeals
         
      3. Service from which information about the lodging of appeals may be obtained
         
         
   4. Date of dispatch of this notice
      09.02.2017